Returns & Exchanges
At The House of Amouage, we strive for your absolute satisfaction with our fine fragrances; if you are not entirely pleased, you may return unopened and unused products within 30 days of purchase. To ensure the integrity of our scents, returned items must be in their original, sealed cellophane packaging and pristine condition.
Initiate Your Request
Contact our Concierge Team via the online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Parcel
Carefully place the unopened fragrance in its original gift box and shipping carton, ensuring it is securely padded to prevent damage during transit.
Affix Shipping Label
Print the provided prepaid shipping label and attach it clearly to the outside of your package, ensuring any previous delivery markings are covered.
Verification and Refund
Once our quality control experts verify the seal is intact, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing